To ensure an absolute, comfortable fit, we recommend measuring your dog's chest girth (the widest part behind their front legs) and neck circumference before ordering. Please compare these measurements against the specific size guide located on each product page. If your dog falls between sizes, we always suggest choosing the larger size for maximum freedom of movement.

All orders are processed and carefully packaged within 1–2 business days. We ship across the UK using tracked, premium courier services. Once dispatched, standard delivery typically takes 2–4 business days. You will receive a tracking link via email the moment your package leaves our hands so you can monitor its journey.

We want you and your companion to absolutely love your pieces. We offer a stress-free 14-day return window from the date of delivery for an exchange or a full refund. Items must be unwashed, hair-free, and returned in their original packaging. Simply contact our support team to initiate a return or swap for a different size.

At Ruffo & Co., your pet's wellness and skin health are our highest priorities. We source our curated collections directly from premium, independent design studios and exceptional artisans across Asia who specialize in functional minimalism. Every item is rigorously tested to ensure it uses only 100% non-toxic, hypoallergenic, and pet-safe textiles alongside robust, structural metal hardware built to last.